Privacy Policy

Effective Date: October 01, 2024

At ICOMRETAILS LLC, protecting your personal data is our priority.

This Privacy Policy describes how we collect, use, share, and protect your personal data when you use Visioo.ai (the “Platform”) in compliance with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the California Online Privacy Protection Act (CalOPPA).

1. Who is the Data Controller?

The data controller is ICOMRETAILS LLC, a limited liability company based in the United States, with its principal place of business at 16192 Coastal Highway, Lewes, DE 19958, USA. When you use Visioo.ai, ICOMRETAILS is responsible for collecting and processing your personal data.

2. What Personal Data Do We Collect?

We may collect the following categories of personal data about you:

Identification Data: Name, email address, and phone number.
Professional Information: Company name, position, and company website.
Financial Data: Payment details and transaction information.
Technical Data: IP address, device information, browser type, operating system, and usage data (e.g., pages visited).
Login Data: Account credentials and third-party login details if you use services like Google to sign in.
Location Data: Approximate location based on IP address.
Communications: Messages and support requests.
Browsing Data: Cookies, session data, and usage data on the Platform.
User-Generated Content: Videos, scripts, and voice files generated on the Platform.

3. Purposes and Legal Basis for Data Processing

Purpose	Legal Basis	Retention Period
Providing Platform Services	Contractual obligation	Duration of your account; connection logs for 10 weeks. Accounts inactive for 2 years are deleted after notice.
Customer Relationship Management	Contractual obligation	Duration of the business relationship; transaction data archived for 5 years; contract data retained for 10 years.
Service Improvement	Legitimate interest	Telephone call recordings for 6 months, analysis documents for 1 year, other service data for 6 months.
Marketing Communications	Legitimate interest	For customers: retained for the duration of the business relationship. For prospects: retained for 3 years from last contact.
Responding to Inquiries	Legitimate interest	Retained for 3 years from the date of last contact.
Legal and Regulatory Compliance	Legal obligation	Invoices and transactional data archived for 10 years.
Analytics and Performance Tracking	Consent (via cookies)	Data retained for 25 months.
Processing User Requests for Data Rights	Legitimate interest	Retained as required by law for verification and documentation.

4. Data Sharing and Recipients

We may share your personal data with:

Service Providers: Third-party vendors for AI services, payment processing, cloud hosting, and analytics.
Legal Authorities: As required by law for regulatory compliance.
Business Transfers: In case of mergers, acquisitions, or sales.

5. Data Transfers Outside the European Union

Your data is hosted on secure servers within the United States. If personal data is transferred outside the EU, we use safeguards to protect it, including:

Adequacy Decision: Transfers to countries deemed adequate by the European Commission.
Standard Contractual Clauses: Agreements that ensure data protection.
Binding Corporate Rules: Internal policies for companies within the same corporate group.

6. Your Rights under GDPR and CCPA

Under GDPR (EU Residents):

Right to Access: Access your personal data at any time.
Right to Correction: Rectify inaccurate or outdated information.
Right to Erasure: Request deletion of your data, subject to legal limitations.
Right to Restriction: Restrict processing under certain conditions.
Right to Data Portability: Obtain your data in a structured format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw consent for processing based on consent.

Under CCPA (California Residents):

Right to Know: Request details of data collected, used, and shared.
Right to Delete: Request deletion of personal information.
Right to Opt-Out of Sale: We do not sell personal information.
Non-Discrimination: You will not face discrimination for exercising your rights.

To exercise any of these rights, please contact us at [contact email]. We may require additional information to verify your identity.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, provide social media features, and deliver targeted advertising. Cookies are small data files stored on your device, which help us remember information about your visit.

Types of Cookies We Use:

Essential Cookies: Required for the Platform to function and provide basic services, like logging in or maintaining session state.
Analytical Cookies: Collect information about how you use the Platform, helping us improve functionality and user experience.
Preference Cookies: Store your preferences and enable the Platform to remember settings for future visits.
Advertising Cookies: Collect information about your browsing habits to deliver relevant ads based on your interests.

Detailed Cookies Policy:

a. Essential Cookies: These cookies are necessary for the website to function and cannot be disabled in our systems. They enable core functionality, including security and user authentication.
b. Analytical Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Platform. They help us understand which pages are the most and least popular and see how visitors move around the site. All information collected by these cookies is aggregated and anonymous.
c. Preference Cookies: These cookies enable the Platform to provide enhanced functionality and personalization, such as remembering language preferences or preferred layouts. They are typically set by us or by third-party providers whose services we have added to our pages.
d. Advertising Cookies: These cookies may be set through our Platform by our advertising partners to build a profile of your interests and show you relevant ads on other sites. They do not store personal information directly but are based on uniquely identifying your browser and internet device.

Managing Your Cookies: You can manage or disable cookies through your browser settings. Disabling certain cookies may impact your experience on our Platform, as some services and functionalities may no longer work. If you wish to review and manage the specific types of cookies active on the Platform, most browsers provide an option to adjust cookie settings.

8. Data Security

We employ reasonable security measures, including encryption, firewalls, and access controls, to protect your data. However, no method of data transmission is entirely secure.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we will securely delete or anonymize it.

10. Children’s Privacy

Our Platform is not intended for individuals under 13 years old. We do not knowingly collect data from children. If we learn that we have collected data from a child, we will delete it promptly.

11. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, users can visit our Platform anonymously. We provide a link to this Privacy Policy on our homepage and do not track users across third-party websites. We do not respond to Do Not Track (DNT) signals from browsers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our Platform with an updated effective date. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For any questions about this Privacy Policy or to exercise your data rights, please contact us at:

ICOMRETAILS LLC
16192 Coastal Highway
Lewes, DE 19958, USA
[email protected]